We’ve been selling on eBay for over 6 months and in that time, we’ve learned enough to offer up some valuable eBay seller tips of our own.
In this article, I will offer up some helpful tips that cover listing, shipping, customer feedback, returns, and more.
These Ebay Seller Tips Can Save You A Lot of Headaches
When we started, we made a lot of mistakes. The good news is, we learned quickly. We are not experts by any means, but we have streamlined our process quite a bit.
We do specialize in selling clothing, however, these tips should be helpful for whatever you choose to sell on eBay.
Part One: eBay Listing Tips
One thing that is nice as a new seller is that eBay will give you some free listings each month. This can save you some money when you’re starting out.
It is important to be up front in all of your listings. Do not leave out any details about your items.
Even the smallest flaw that you may not think a customer will notice should be pointed out.
Customers could leave a negative review stating that your item was not as described. Save yourself a headache by listing anything that stands out.
Take Good Photos
An eBay listing allows up to 12 free photos. Use them all if you can. Take photos of your items from all angles. Use your photos to point out any flaws. Use good lighting.
When we started out, we depended on daylight as our lighting source. Now we have a professional photo lighting studio that makes such a huge difference in our photos.
Write a Clear and Thorough Description
Make sure you write everything you know about your item. Size, color, used, new, etc. If you are unsure about any part of your item, point that out too.
For example, some clothing we’ve sold didn’t have sizing labels. I make sure to point out the label is missing and state what the item’s size probably is based on the measurements.
Offer a refund policy. It looks unprofessional not to have one and eBay offers one regardless if you do or don’t. State your refund policy in your listing.
You can search other seller listings to see how they’ve written their policies to model yours after.
Part Two: eBay Shipping Tips to Save You Time & Money
When we started out, we took our packages to the Post Office. We stood in long lines (sometimes for almost an hour!) We learned fast that this was not the most efficient way to ship.
Out of all the eBay seller tips I wish I could have found first, shipping would be on the top of the list!
I began searching online on how to ship using eBay shipping labels. I recommend using eBay shipping labels as well.
It is really easy to do. There are many advantages to using them. The video below explains:
You receive a shipping discount when you use the labels and you no longer have to stand in line at the post office.
You can leave you packages with your mail carrier or drop them off at the post office. I recommend reading my other two articles:
Both articles offer some really good tips for shipping in general even though they are geared toward selling clothing.
If you are shipping fragile items, protect them using plenty of bubble wrap. Use the right size boxes and envelopes.
Package your items the way you would expect to receive them. We make a point to package our clothing items in clear poly bags. It offers another level of protection and looks more professional.
We use eBay branded shipping supplies. They save us money on shipping and give off a really professional look.
Ebay tracks how long it takes to prepare an item for shipping according to how long it takes to upload your tracking information.
You are also tracked on how long it takes to actually drop the item off at the Post Office, UPS, Fed Ex, etc.
Make it a point to prepare and ship your packages immediately. It is a good habit to form and your customers will appreciate it.
Another reason to ship in a timely manner is to establish a good selling track record.
Part Three: Customer Feedback and Returns
As you probably already know, customers can leave feedback about their experience with you.
They can leave positive, negative, or neutral feedback. You want to always strive for positive feedback of course.
The best way to do this is to write honest listings and ship as quickly as possible.
What to Do When You Receive Your First Negative Feedback
Unfortunately, even if you feel you’ve done everything right, you will not always please everyone.
When we received our first negative feedback, it stung. I was UPSET. We were new sellers and a negative feedback brought our seller rating down a lot.
We offered the same great customer service we always have.
In the end, there is really nothing you can do except offer a refund and request the customer consider revising their feedback.
Sometimes they will and sometimes they won’t. It is in your best interest not to take negative feedback so personal.
Learn from the experience and move on.
Returns are no fun either but they are bound to happen. Always offer excellent customer service. Wait to receive your item back and make sure it is in the same condition as when you shipped it.
Refund your customer’s money as soon as possible. You can relist the item for sale. Remember to put your customer first. It is your business and it won’t succeed without your customers.
I really hope that some of these eBay seller tips will save you some time, money, and hassle. I will revise this article as we learn more with our own eBay store.
You will also find a lot of helpful eBay seller tips in the eBay forums. A lot of my questions were answered searching through these forums.
Also, do not hesitate to pick up the phone and call eBay if you have questions. Many new sellers feel intimidated about calling. Ebay’s customer support has been super helpful for us.
If you have any questions or your own experience to share, leave them in the comments below. Thanks!